HAVE QUESTIONS?

We have answers - Click a topic below to get started.

All orders over $50 shipping in the contiguous US include FREE shipping (HI, AK, APO, PR, Guam, etc. excluded). Rates to Canada are based on weight and take longer to receive because of Customs inspections at the border.

For the full shipping policy, click here.

Shipping Policy Questions & Answers

How long will it take to get my package?
Orders delivered within the contiguous United States will arrive within two to five business days.
If I place the order today, when will you ship?
Any order that we have in stock will go out from our warehouse on the same day as long as the order comes in before 4pm PST during the work week. Otherwise, the order will go out on the next business day.
What carrier do you use to ship?
We use UPS and the US Postal Service. The service that your package will be shipped with depends on the weight of the package.
How much does shipping cost?
All orders over $50 shipping in the contiguous US include FREE shipping (HI, AK, APO, PR, Guam, etc. excluded) For shipping rates to Canada and select overseas territories, please refer to our shipping policy.
Do you have faster shipping options?
Yes, we offer UPS 2-Day shipping and Next Day shipping. The prices vary by weight and the destination. We recommend that you call us to place an order that requires expedited shipping to check availability and ensure the fastest delivery.
How do I confirm that a package has been shipped?
Online orders can be tracked by logging into your customer account on our website. An email confirmation that your package has been shipped is sent out for both online and phone orders. However, if you don't receive your confirmation email promptly, please contact us via phone, email, or Live Chat so we can assist you.
Do you ship internationally?
The only international destinations we ship to are currently Canada, Puerto Rico, Guam, and APO addresses. The rates to these destinations can be viewed on our shipping policy page.

You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.

Order Tracking Questions & Answers

Where can I track my package?
Tracking information will be sent in an automated email following your order. From there, you can track your package through the shipping company's website with the information provided in that email.
Why didn't I receive the tracking number via email?
The most likely cause of this is an incorrectly entered email address or that our email is being filtered as SPAM by your email client. If you cannot locate your shipping information email, feel free to give us a call.
How can I get my tracking number?
If you placed your order online, you can log into our website to look up your tracking information. If your order was placed over the phone, you can simply give us a call.

INK TONER STATION takes your privacy very seriously. For your protection, we provide this notice explaining our online information practices and the options you can have regarding the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. View our Privacy Policy.

Privacy Policy Questions & Answers

Is it safe to put my credit card number on your site?
4inkjets.com uses SSL encryption for credit card security and we security test our site daily with McAfee Security testing. You can check the status of our daily security through the McAfee Secure icon on our homepage. The "live" security imprint only appears when we pass the daily security check. Our privacy statement and policies have also been reviewed by TRUSTe for compliance with program requirements.
Who has access to my personal information when I enter it on your website?
Once your order has been placed, only the last 4 digits of your credit card are visible to our representatives for verification purposes. Our employees do not have access to your credit card information.
I do not want to use my credit card; do you accept other payment methods?
Our customers can also use Paypal, Amazon checkout, and pre-payment by check.

INK TONER STATION absolutely does not tolerate or engage in spamming and we only work with companies that promise not to SPAM. But, in the unlikely event that you are spammed, please let us know so we can take the necessary steps to resolve the issue. To report a spammer, please forward the email that you received to

For the full anti-spam policy, click here.

Any product you purchase from 4inkjets comes with a two-year 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item--you choice.

You can return the majority of our products for a full refund within 2 years of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.

For the full refund and return policy, click here.

Refund Policy Questions & Answers

How will I know when my refund goes through?
The amount of your refund will appear on your account within a few days. Within 7 and 14 days, you should be able to find your refund on your credit card or bank account statement.
How long will it take to get my refund?
Returned packages generally take 7 to 14 days to be received, processed, and refunded.
Is there a restocking fee?
No, 4inkjets.com does not charge a fee for returning items
Will you mail me a check for my refund?
Our policy is always issue refunds in the same method that we received them. This means that you will receive paper check only if your original payment was in the form of a check. The same goes for credit card and Paypal payments.
Can I just get store credit?
No, we do not offer store credit. If you wish to use your refund to order a different product, you can simply complete your second transaction when your refund is complete.

To pay by personal check or with a money order, please select the prepay by check option after you have added your items to the cart and are ready to checkout. This will allow you to place an order in our system and give you an invoice to print, as well as an order number to write on your check. Then, you mail your check to us and once we get it we will ship out the order you placed online.